This 16-hour traditional classroom-based course is aimed at providing the new or aspiring EMS officer guidance in confronting common challenges faced by those in EMS managerial and/or leadership roles. Based on the national model, with heavy focus on North Carolina EMS structure, you will be presented with concepts to aid the aspiring, newly promoted, or experienced EMS officer for service in what is expected in an EMS department. Through facilitated discussions, lectures, case studies, and exercises, you will be introduced to creating and maintaining a successful EMS organization. Topics will focus on managerial leadership, team building, professional communications, quality improvement, discipline, customer service, strategic planning, crisis management, and budgeting.